Warranty & complains

When you buy a product from Tomoshop, you always have the right to a good product within the warranty period (with normal use). If a product does not come up to your expectations, we will always look for a suitable solution.

You can read more about the warranty period in our terms & conditions.

After you have reported this, we will investigate whether the defect can be repaired or whether we have to replace the product. If this is not possible, we offer you the possibility to get (part of) the purchase price back.

Did we deliver an item incorrectly or did you receive a defective item? Please contact our customer service first.

Would you like to return an item for warranty? That's no problem. You can do this as follows:

  1. Log in into your Tomoshop account
  2. Go to "My returns".
  3. Click on the green corner with "Request for a return" in the right hand corner.
  4. Select the specific order.
  5. Select the products that you want to return, choose the quantity and choose the reason.
  6. Please describe the problem clearly in the additional information section. The more information we have, the better we can assess your return.
  7. Add (optionally) a picture of the defect.
  8. Confirm request
  9. You will receive a confirmation by e-mail. Then you can go to "My returns" page to view your enquiry.

  1. Go to "returns".
  2. Fill in your order ID.
  3. Enter the e-mail address used to place your order.
  4. Select the products that you want to return, choose the quantity and choose the reason.
  5. Please describe the problem clearly in the additional information section. The more information we have, the better we can assess your return.
  6. Add (optionally) a picture of the defect.
  7. Confirm request
  8. You will receive a confirmation by e-mail. Then you can go to "My returns" page to view your enquiry.

Not found the answer you were looking for? Contact us or e-mail directly to info@tomoshop.nl.
We will try to answer your question as soon as possible.